FAQs
To reserve your event date, simply submit an inquiry through our website or contact us directly. Once availability is confirmed, a $100 non-refundable retainer is required to officially secure your booking.
How do I reserve a rental?
What payment methods do you accept?
We accept all major payment methods available through Square, including debit cards, credit cards, Apple Pay, Google Pay, Cash App Pay, and more.
When is the remaining balance due?
The remaining balance is due 24 hours prior to your scheduled setup time unless otherwise discussed.
Do you allow last-minute bookings?
Yes! Last-minute bookings may be available depending on inventory and scheduling availability.
What areas do you serve?
Glow & Grow Party Co. proudly serves Greensboro, High Point, Winston-Salem, Kernersville, Burlington, and the surrounding Triad areas. We also travel throughout North Carolina for events, though additional mileage fees may apply outside our standard service area.
Is delivery and setup included?
Yes! We fully handle delivery, setup, and takedown for all rentals. Additional mileage fees may apply for locations outside our standard service area.
How long does setup take?
Most setups take approximately 30 minutes to 1 hour depending on the size of the rental and package selected.
Do I need to provide power or water?
For inflatable rentals, access to a standard electrical outlet is required. Water access and a hose are also needed for wet slide setups.
What if I don't have an outlet nearby?
No problem! Generator rentals are available for events without nearby power access.
Are your rentals clean and sanitized?
Absolutely. Every inflatable, soft play item, table, and chair is thoroughly cleaned and sanitized between each event using child-safe cleaning products.
Can inflatables be used wet and dry?
Yes! Many of our inflatables can be enjoyed both wet and dry depending on the season and your event setup.
What surfaces can inflatables be set on?
Setups may be possible on grass, turf, concrete, pavement, and indoors, depending on the inflatable and available space.
Are adults allowed on the inflatables?
Most inflatables are designed primarily for children and have specific weight and occupancy limits for safety reasons.
Are shoes allowed on the inflatables?
No. Shoes are not permitted on inflatables or soft play equipment to help maintain cleanliness and safety.
Can balloon arches and party colors be customized?
Absolutely! Balloon arches, colors, and themes can all be customized to match your party vision.
What is your cancellation policy?
Cancellations made 14 days or more before the event date may be eligible for rescheduling. Retainers are non-refundable.
Rescheduling requests made within 24 hours of the event may be subject to a rescheduling fee and are based on availability.
What happens if it rains or if there's bad weather?
Safety is our top priority. In cases of severe weather, your reservation may be rescheduled and your retainer can be applied toward another event date within one year of the original booking date.
Glow & Grow Party Co. reserves the right to pause or reschedule rentals during unsafe weather conditions including:
• Heavy rain
• Winds above 15 mph
• Temperatures below 40°F during setup or rental periods
Is there a cleaning or damage fee?
Additional cleaning or damage fees may apply for excessive messes or damage caused by items such as paint, slime, silly string, gum, permanent markers, face paint, food stains, or pet damage.
Optional damage protection may also be available at booking.